Consistent business. When it comes to making a customer feel valued and appreciated, personalized customer service goes a long way. Pleasing a customer does more than put a smile on his or her face — it often leads to return business for you. Research by HubSpot found that 93% of customers are more likely to become repeat customers at a business that provides optimal customer service, and 90% agreed that they would at least be more likely to purchase more items from said company.
Increased customer loyalty.
In our research, we’ve found that curating a personalized customer service experience over one that’s less customized could be the resolution to a disconnect; if a customer doesn’t feel heard in their conversation with one of your agents, they could be less likely to show brand loyalty and more likely to purchase products and services from a company that will listen to what they have to say.
Better leverage to improve your current strategy. experiences for your customers, you’re getting a better idea of not only what they expect out of that initial conversation, but what they anticipate to get out of your business as a whole. While you may be the expert of your business, the people who purchase your products telegram data or services are the same people who are fueling your company with revenue to keep the engine pumping and their opinions are invaluable.
How Kustomer Can
Help You Deliver a Personalized a recent study launched by mckinsey & company r Customer Service Strategy
Creating and delivering a top-notch customer service experience be numbers for consumers should be top of mind for your company. If your current strategy doesn’t seem to have the impact on your customers that you’d like, Kustomer can help.
Optimal customer service is more important than eve